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Tours start in the Lakhta Center skyscraper, at Entrance 13 (coordinates: 59.987111, 30.178101).

You can see the map showing the location of Entrance 13 on your ticket.

Please enter the building not more than 15 minutes before the scheduled start time of the tour.

Enter through Entrance 13 (coordinates: 59.987111, 30.178101) not more than 15 minutes before the scheduled start time of the tour.

You can see the map that shows the location of Entrance 13 on your ticket.

Please note:

• you can use your ticket to enter the skyscraper not more than 15 minutes before the scheduled start time of the tour;
• you will not be allowed to join the tour if you arrive late. Your ticket will be canceled without refund, as if you missed a flight.

Yes, visitors undergo a security check with the use of technical equipment at the entrance to the Lakhta Center. The security staff can also ask you to show the contents of your bag.

Any person who refuses to go through the security check will not be allowed to join the tour. The ticket of such a person will be canceled without refund.

Yes, there is a cloakroom for outerwear and a storage facility for personal belongings.

Please note: you cannot leave any prohibited items in the cloakroom and storage facility.

Please do not take any prohibited items with you when you go on the tour.

Prohibited items

• Bicycles, scooters, roller skates, and other sports equipment.
• Firearms; cold, traumatic and any other types of weapons; other items, products, substances and agents that can pose a threat to the safety of others.
• Ammunition; flammable, explosive and poisonous substances.
• Unmanned aerial vehicles.
• Large-size items (that do not fit in the 48×45×54 cm storage compartment).
• Objects that can cause harm to others.
• Animals.
• Alcohol.
• Food.

You will show your ticket at the entrance, go through the security check, leave your outerwear in the cloakroom, and drop off your personal belongings in the storage facility. After that, you will meet your guide, receive an audio guide and a mono earphone.

You will visit the exhibitions on the third and fourth floors of the tower and then take a high-speed elevator to the observation decks on the 83rd (first stop) and 86th (second stop) floors. The guide will tell you about the skyscraper, its awards and prizes, the special features of the building structures, the engineering solutions applied, as well as about the development plans for the Lakhta territory. You will have time to take photos and look at the supplementary materials available at the observation decks.

Each tour visitor, regardless of age, must have a ticket. You can find the information on the categories of visitors entitled to reduced price tickets at our website in the What is the ticket price? section.

Please also note:

• Children under 16 years old can join the tour only if they are accompanied by an adult.
• Teenagers (aged 16 years and older) do not need to bring any accompanying adults with them to join the tour, but they need to have their passport with them to confirm their age if necessary.

Each tour visitor, regardless of age, must have a ticket. You can find the information on the categories of visitors entitled to reduced price tickets at our website in the What is the ticket price? section.

A child accompanied by an adult will be taken to the observation desk in an elevator. You will have to leave the stroller in the designated unguarded area inside the building. You cannot take the stroller to the observation deck due to the limited space in the elevator.

Please note: children can feel their ears plugged when they are riding up and down on a high-speed elevator. You can take a bottle of water with a capacity of not more than 0.5 liter with you on your tour.

Yes, the Lakhta Center’s public spaces are accessible for wheelchair users.

There is only one restriction: during the tours of the Lakhta Center observation deck, the elevators cannot take visitors with limited mobility to the 86th floor due to safety requirements. These visitors, however, have more time to explore the main 83th floor than the rest of the group on the tour.

Photography and filming are allowed without the use of auxiliary equipment (such as flash, tripods, monopods, microphones, camera stands, lighting and reflecting tools, etc.).

The photos and videos you take are not allowed to be used for commercial purposes.

One tour lasts 1 hour 15 minutes.

Unfortunately, you will not be able to join the tour if you arrive late. Your ticket will be canceled without refund, as if you missed a flight.

Enter the building not more than 15 minutes before the scheduled start time of the tour (Entrance 13, coordinates: 59.987111, 30.178101).

Allowed items

• Personal belongings that have passed through the security check.
• A soft drink in a closed container with a capacity of not more than 0.5 liter.
• A wheelchair.

Prohibited items

• Bicycles, scooters, roller skates, and other sports equipment.
• Firearms; cold, traumatic and any other types of weapons.
• Ammunition; flammable, explosive and poisonous substances.
• Unmanned aerial vehicles.
• Large-size items.
• Objects that can cause harm to others.
• Animals.
• Alcohol.
• Food.

You cannot leave any prohibited items in the cloakroom and storage facility. Please do not take them with you when you go on the tour.

You will have to leave your stroller in the designated unguarded area inside the building. You cannot take the stroller to the observation deck due to the limited space in the elevator.

Tours of the Lakhta Center’s public spaces take place no matter what the weather is like and include information and objects of interest that do not depend on the weather conditions.

*To use a reduced price ticket, you must present your passport, as well as the corresponding documents confirming your entitlement, at the entrance to the venue. The documents must be valid on the date of your visit.

Categories of visitors entitled to reduced price tickets:

• Children under 16 years old
• Schoolchildren
• Members of large families
• Students, postgraduates, cadets and students of military schools
• Retirees
• Persons with category 1 disabilities + one accompanying person
• Disabled children + one accompanying person
• Persons with category 2 disabilities
• Persons performing compulsory military service
• Combat veterans
• Persons participating in the special military operation and their family members
• Heroes of the Soviet Union, Heroes of the Russian Federation and Full Cavaliers of the Order of Glory
• Persons decorated with the badges “To Resident of Blockade Leningrad”, as well as “Resident of Besieged Sevastopol”, “Resident of Besieged Stalingrad” and “Honorable Donor of Russia”
• Participants in the Great Patriotic War including former prisoners of concentration camps and other places of forced imprisonment set up during the Great Patriotic War, Blockade survivors and persons who worked on the home front

Children under 3 years old may be taken on the tour for free. When purchasing a ticket, add the children’s ticket priced at RUB 0 to your order. Each tour visitor, regardless of age, must have a ticket.

The tickets for the tours of the Lakhta Center observation deck are available for purchase daily except Thursday, from 12 noon to 2:00 pm. On some days when the website is being updated, the tickets can become available for purchase at later hours in the day. Please note that the tickets are sold three full days in advance of the tour date.

If there are no tickets available for purchase, it means that all available tickets are sold out. However, if someone returns a ticket, such ticket becomes available for purchase again. Therefore, we recommend that you follow the official website for updates regarding both newly available tickets and returned tickets that may appear for sale.

Tickets for the tours of the Lakhta Center public spaces can be purchased via the lakhta.center website only.

Tour of the Lakhta Center observation deck:

Buy tickets for a tour

Please be vigilant!

By purchasing tickets from another source, you can lose your money to a ticket scam.

Do not post images of your tickets on publicly available sources, as this way they become available to other persons for their wrongful use.

Gazprom ID is a service for the identification and authorization of the website users. More information about the service can be found at https://gid.ru/about (in Russian).

To purchase tickets using Gazprom ID:

1. Choose an event on the Lakhta Center’s website and click the Buy Tickets button;

2. On the page of the ticket purchase service that opens, click the Log In with Gazprom ID button in the top right corner;

3. Enter your valid mobile phone number (the code required for your authorization to be completed will be sent to that number);

4. If the phone number and the code you enter are correct, proceed with choosing and purchasing your tickets.

At present, group tickets (for a group of 15+ persons) can only be purchased by legal entities via a bank transfer. To purchase such tickets, please e-mail our visitor support service at group@gidevents.ru, indicating “Group visit” in the e-mail subject line.

We are ready to help you on weekdays from 9:00 am to 6:00 pm.

We do not offer open-date tickets.

No, you cannot; tickets are sold online only via this website and you are required to pay for them with your bank card. Other payment methods are temporarily not available.

No, new tickets cannot be added to an existing order. If the tour starts in more than 24 hours, you can cancel your entire order and then place a new order for another number of tickets. Please note that a maximum of five tickets per order is allowed.

If you have not received your ticket at the e-mail address you specified when purchasing the ticket, check your Spam or Promotions e-mail folder. E-mails with tickets are sometimes filtered into those folders.

If you have not found your ticket anywhere in your inbox folders, write to our visitor support service at support@gidevents.ru from the e-mail address you specified when purchasing the ticket.

Please indicate in the e-mail the surname, name, patronymic, and phone number you specified when purchasing the ticket. Attach a payment confirmation document, for example, the corresponding transaction receipt issued by your Internet bank.

The visitor support service is ready to help you every day from 9:00 am to 9:00 pm.

You can return your ticket not less than 24 hours before the scheduled start time of the corresponding tour.

To return your ticket, open the e-mail with the tickets, click the Return Ticket button and follow the instructions.

For tours that start in less than 24 hours, the return option is available only for persons who have a very compelling reason not to visit (visitor’s illness, death of a close relative). If this is your case, write to our visitor support service at support@gidevents.ru.

Please attach the documents confirming the reason for the return.

Indicate the following information in your e-mail:

• the order number;
• the e-mail address you specified when purchasing the tickets.

The visitor support service is ready to help you every day from 9:00 am to 9:00 pm.

Yes, if the tour starts in more than 24 hours.

For a partial cancellation of your order:

• open the e-mail with the tickets and click the Return Tickets button;
• in the window that opens, choose the tickets you wish to return and follow the instructions.

It is not possible to exchange a ticket and change the date or time of the tour in a ticket previously purchased. If your tour starts in more than 24 hours, you can request a refund and then purchase a new ticket for a different date or time.

If the organizer cancels your tour, you will receive an e-mail notifying you of the cancellation and providing a link to the refund request form. We will send the e-mail to the address you specified at the time of placing your order. After you fill out the refund request form, you will be given a refund for your tickets.

Printing your ticket is not mandatory; you can show your ticket on your smartphone or other electronic device. Please keep in mind that for some mobile phone operators, Internet service interruptions are frequent in our area. We recommend that you save the tickets on your phone or print them in advance.

A maximum of five tickets per order is allowed.

The Lakhta Center has a limited number of parking places available at its parking lot, so we recommend that you take a taxi or use public transport. The nearest metro station is Begovaya.

The Lakhta Center is located on 1 Vysotnaya Street, St. Petersburg.

We recommend that you use public transport or take a taxi. The nearest metro station is Begovaya.

The Lakhta Center is located on 1 Vysotnaya Street, St. Petersburg.

To go to a tour of the Lakhta Center public spaces, use Entrance 13 (coordinates: 59.987111, 30.178101). You are expected to arrive for your tour not earlier than 15 minutes before its start time. If you arrive late, your ticket becomes invalid.

The map showing the entrance to the event can be found on your ticket.